Shipping & Delivery FAQ
I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
Please allow 1–3 business days for order processing before your order is shipped.
Once your order has been shipped, you will receive a confirmation email with the available tracking information.
HOW LONG IS THE SHIPPING TIME?
For orders delivered within the United Arab Emirates:
Estimated delivery time: 3–7 business days
Delivery times are estimates and may vary depending on the delivery location, shipping provider, customs procedures, holidays, weather conditions, or other unforeseen circumstances.
While we do our best to ensure your order arrives on time, Explorer Pet cannot guarantee an exact delivery date, as final delivery is handled by the shipping provider.
CAN I CANCEL MY ORDER?
You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.
To request a cancellation, please contact our customer support team as soon as possible and include your order number.
If your order has already been shipped, cancellation may no longer be possible.
I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?
If you entered an incorrect or incomplete address, please contact us immediately after placing your order.
We may be able to correct the shipping information within 24 hours, provided that your order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
We carefully package our products to help protect them during transportation. However, damage may occasionally occur during shipping.
If your order arrives damaged, please contact us as soon as possible with:
Your order number
Clear photos of the damaged product
Photos of the packaging, if applicable
After reviewing your request, we will work with you to find an appropriate solution, which may include a replacement or refund depending on the situation.
I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU HELP?
Absolutely! 🐾
If you have any questions about your order, shipping, products, or delivery, please contact Explorer Pet Customer Support.
We will do our best to respond to your message within 24–48 hours.
Explorer Pet
Customer Support: support@explorerpet.com
Serving customers in the United Arab Emirates